Terms and Conditions

    Effective Date: January 1, 2025

    These Terms and Conditions ("Terms") govern your access to and use of the services, platform, and communications offered by VALUMAITION LLC ("we," "us," or "our"). By using our services, website, or integrated tools, you agree to these Terms.

    If you do not agree to these Terms, you may not use our services.

    1. Services Overview

    VALUMAITION LLC provides a software-as-a-service (SaaS) platform for businesses to request and manage Google reviews. Key features include:

    • Automated SMS and email review requests
    • CRM/API integration to sync customer contact data
    • AI-assisted review responses
    • Display of customer reviews on business websites
    • Communication tracking and reporting

    2. SMS Disclosure (Required for A2P 10DLC Compliance)

    By using our platform and providing customer contact data, you agree to the following terms governing SMS messaging:

    • Types of Messages: Customers may receive messages including: Review request notifications, Appointment or service reminders, Account status messages (e.g., opt-in confirmations, 2FA codes), Customer satisfaction surveys, Marketing or promotional content (only if explicitly opted-in).
    • Message Frequency: Message frequency may vary based on customer engagement, your settings, and campaign activity.
    • Opt-Out Instructions: All SMS messages will include the instruction: "Text STOP to opt out." Customers may reply “STOP” at any time to unsubscribe.
    • Help Instructions: "Text HELP for help." Customers will receive support contact information via SMS.
    • Message and Data Rates: Message and data rates may apply based on the recipient's mobile plan.
    • Privacy and Consent: You must have valid opt-in consent from customers before messaging. Customer mobile numbers and consent status must not be shared or sold to third parties for marketing purposes.
    • Privacy Policy: Please refer to our Privacy Policy for full details on data handling and user rights.

    You are responsible for ensuring that your customer lists are compliant and legally obtained.

    3. Account Responsibilities

    You are responsible for all activity under your account, including ensuring lawful use of uploaded customer data. You agree to:

    • Maintain the confidentiality of your login credentials
    • Use the service only for its intended purposes
    • Notify us of any unauthorized access

    4. Customer Data and Consent

    You represent and warrant that:

    • You have proper legal authority to upload or sync customer contact data
    • All customer data is accurate and lawfully obtained
    • Customers have expressly opted in to receive SMS and/or email messages

    You are solely responsible for all content you transmit using our platform.

    5. Prohibited Uses

    You may not use the platform to:

    • Send messages to individuals without prior consent
    • Engage in spam, phishing, or deceptive marketing
    • Violate any local, state, federal, or carrier communication laws

    Violations may result in immediate suspension or termination of your account.

    6. Fees and Payments

    You agree to pay all applicable subscription and service fees. Payments are due monthly or annually, depending on your plan. Failure to pay may result in service suspension.

    7. Intellectual Property

    All content, code, and trademarks on the platform remain the property of VALUMAITION LLC. You may not copy, modify, or reverse engineer any portion of the platform.

    8. Termination

    We may suspend or terminate your account for:

    • Violations of these Terms
    • Failure to obtain proper opt-in consent
    • Payment issues or misuse of services

    You may request cancellation at any time. Upon termination, we may delete all related data, unless retention is required by law.

    9. Disclaimers

    Our services are provided "as is" without warranties of any kind. We do not guarantee:

    • That messages will be delivered by all carriers
    • Specific results or increases in review volume
    • That the platform will be error-free or uninterrupted

    Use of the platform is at your own risk.

    10. Limitation of Liability

    To the extent permitted by law, VALUMAITION LLC shall not be liable for indirect, incidental, or consequential damages. Our maximum liability shall not exceed the amount paid to us in the 12 months preceding a claim.

    11. Indemnification

    You agree to indemnify and hold harmless VALUMAITION LLC from any claims, damages, or legal actions resulting from:

    • Your use of the platform
    • Any SMS or email content you transmit
    • Violations of law or customer rights

    12. Governing Law

    These Terms are governed by the laws of the State of Hawaii. Any disputes shall be resolved in the courts of Honolulu County, HI.

    13. Changes to These Terms

    We may update these Terms at any time. Continued use of the service after changes constitutes your acceptance.

    14. Contact Information

    Questions about these Terms or our SMS policies? Contact:

    VALUMAITION LLC

    Email: info@valumaition.com

    Website: Valumaition