VALUMAITION LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information across our website, platform, and services, including SMS communications enabled through your CRM integrations.
By using our services, you agree to the practices outlined below.
1. Information We Collect
We may collect and process the following categories of information:
Business Information: Company name, industry, contact information, and billing details.
User Information: Name, email address, phone number, and login credentials.
Customer Data: Customer contact details (e.g., name, phone number, email address) provided by you via CRM or API integrations.
Review Data: Google reviews related to your business.
Usage Data: Device/browser info, IP address, and activity logs during use of the platform.
2. How We Use Your Information
We use this data to:
Automate and manage Google review requests through SMS and email.
Include embedded images, review links, and calls-to-action in communications.
Post reviews on your website for enhanced visibility.
Use AI tools to help respond to customer reviews.
Improve service quality, offer support, and enhance the platform.
Manage billing, subscriptions, and compliance with applicable laws.
Ensure full compliance with A2P 10DLC messaging regulations.
3. SMS & Email Communications
Our platform enables automated communications via SMS and email to your customers. These communications comply with A2P 10DLC, TCPA, and other applicable regulations:
Consent Required: You must obtain and maintain documented opt-in consent from your customers before initiating SMS messages.
Opt-Out Instructions: All SMS messages include:
"Reply STOP to opt out" – Customers may opt out at any time.
"Reply HELP for help" – Customers can text HELP to receive support instructions.
Support Contact: For additional assistance, end users may contact [email protected] or reply “HELP” via SMS.
No Sharing for Marketing: We do not share, sell, rent, or disclose any mobile numbers or opt-in data with third parties for their marketing purposes.
You are solely responsible for the legal compliance of your uploaded customer lists.
4. Sharing of Information
We do not sell or rent personal or customer data. We may share information only when necessary:
With service providers that facilitate platform operations (e.g., SMS gateways, email processors, CRM/API partners).
With legal authorities when required to comply with laws or legal processes.
With your authorization, such as during CRM or API integrations.
5. Data Security
We maintain strong security protocols to safeguard your data:
Encryption in transit and at rest.
Role-based access controls and secure authentication.
Ongoing system monitoring to detect unauthorized access.
However, no digital system is entirely secure. You use the service at your own risk and are encouraged to follow best security practices.
6. Data Retention
We retain your data only as long as needed to fulfill the purposes outlined in this policy, or as required by law. You may request data deletion at any time by contacting us.
7. Your Rights
You have the right to:
Access and review the personal data we have about you.
Correct inaccurate information.
Delete your data upon request.
Opt out of non-essential communications.
Withdraw permission for CRM syncing or AI-generated responses.
Our services are intended for users over the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted data, please contact us for removal.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through our platform or email. Continued use of our services indicates acceptance of these changes.
10. Contact Us
If you have questions about this Privacy Policy, SMS communications, or your data rights, contact:
